IT service management process implementation services help clients integrate the designed IT service management processes and afterwards, if necessary, automate them using the technology solutions such as service desk, knowledge manegement, network and system management systems etc. Synergy Consulting is an enterprise level partner of CA, one of the world's largest information technology (IT) management software companies that unifies and simplifies the management of enterprise-wide IT for greater business results.

Unlike competitors, Synergy Consulting is focused on providing IT service management process implementation services based on CA solutions and therefore can offer exceptionally skilled and experienced consultants who are able to customise the solutions to fit the business needs of the demanding customers in addition to the out-of-the-box functionality of the products.